Strategies for Developing a Culturally Inclusive Online Learning Environment During the COVID-19 Pandemic in Australian Universities: A Case Study

This chapter presents a qualitative case study in Australian universities on the effective strategies for creating a culturally inclusive online learning environment with the use of IT governance. While examining the online learning experiences of the university students, the researchers identified features in synchronous and asynchronous online learning platforms, such as language support and meaningful and structured online activities, are the effective strategies to cater for the learning needs of the linguistically and culturally diverse students and let their voices be heard. The findings of this study are useful for university management, teaching and learning unit, and IT resources auditing and steering committees to utilise IT resources to attain the learning goals of university students and the organisational goals of the universities in maintaining academic excellence and embracing cultural diversity. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.

Regulating During Crisis: A Qualitative Comparative Case Study of Nursing Regulatory Responses to the COVID-19 Pandemic.

Background: The COVID-19 pandemic placed intense pressure on nursing regulatory bodies to ensure an adequate healthcare workforce while maintaining public safety. Purpose: Our objectives were to analyze regulatory bodies' responses during the pandemic, examine how nursing regulators conceptualize the public interest during a public health crisis, and explore the influence of a public health crisis on the balancing of regulatory principles. We aimed to develop a clearer understanding of regulating during a crisis by identifying themes within regulatory responses. Methods: We conducted a qualitative comparative case study examining the pandemic responses of eight nursing regulators in three Canadian provinces and three U.S. states. Data were collected from semi-structured interviews with 19 representatives of nursing regulatory bodies and 206 publicly available documents and analyzed thematically. Results: Five themes were constructed from the data: (1) risk-based responses to reduce regulatory burden; (2) agility and flexibility in regulatory pandemic responses; (3) working with stakeholders for a systems-based approach; (4) valuing consistency in regulatory approaches across jurisdictions; and (5) the pandemic as a catalyst for innovation. Specifically, we identified that the meaning of "public interest" in the context of high workforce demand was a key consideration for regulators. Conclusion: Our results demonstrate the intensity of effort involved in nursing regulatory responses and the significant contribution of nursing regulation to the healthcare system's pandemic response. Our results also indicate a shift in thinking around broader public interest issues, beyond the conduct and competence of individual nurses, to include pressing societal issues. Regulators are beginning to grapple with these longer-term issues and policy tensions.

The grief of loss among breast cancer patients during the COVID-19 pandemic: How can palliative care workers help?

BACKGROUND: Cancer patients suffer from different losses. Studies have focused on examining grief resulting from cancer diagnosis and grief among caregivers of cancer patients and parents who lost their child to cancer. However, there are no studies on the grief resulting from losing a loved one in cancer patients. OBJECTIVE: This study examined female breast cancer patients' grief and aimed to reveal how palliative care can help breast cancer who experience the grief of losing a loved one. METHODS: The study applied the qualitative case study design conducted with 10 women with breast cancer; their ages ranged from 47 to 54 years. Data were collected during 18 in-depth interviews by asking semi-open-closed questions. RESULTS: Thematic analysis found that losing a partner negatively affected breast cancer patients' mental health. The grief experience among breast cancer patients has many symptoms: sadness, severe anxiety, sleep disturbance, loneliness, and isolation. Results also indicated many risk factors that increase grief symptoms among breast cancer patients, such as quarantine procedures during the COVID-19 outbreak, extreme emotional attachment to a partner, guilt, self-blame, and social relations. Patients with breast cancer can face grief experienced by coping strategies such as: resorting to God, prayer, patience, and reading the Holy Qur'an. The results also emphasize the importance of integrating palliative care with treatment for breast cancer patients who experience the grief of loss. CONCLUSION: The grief of loss among breast cancer patients is a complex experience. These findings have many applied aspects that benefit planning counseling and psychological programs to increase positive coping strategies for those patients with breast cancer suffering from grief of loss disorder and provide psychological services that protect them from risk factors and reduce grief symptoms which reduce the effectiveness of cancer treatments due to the symptoms of traumatic loss of a partner. These findings also emphasize the importance of palliative care for cancer patients with complex distress.

Impact of COVID-19 on Formal Education: An International Review of Practices and Potentials of Open Education at a Distance

In terms of scale, shock, and disenfranchisement, the disruption to formal education arising from COVID-19 has been unprecedented. Anecdotally, responses from teachers and educators around the world range from heightened caution to being inspired by distance education as the "new normal.” Of all the challenges, face-to-face and formal teaching have been most heavily affected. Despite some education systems demonstrating resilience, a major challenge is sustaining quality and inclusiveness in formal education suddenly delivered at a distance. In probing these issues, this article profiles international perspectives on the role of open education in responding to the impact on formal school and higher education caused by the COVID-19 pandemic. We proceed by highlighting and analysing practices and case studies from 13 countries representing all global regions, identifying and discussing the challenges and opportunities that have presented themselves. Reports cover the period from the beginning of 2020 until 11 March 2021, the first anniversary of the COVID-19 outbreak as declared by the World Health Organization. In our comparative study, we identify seven key aspects of which three (missing infrastructure and sharing OER, open education and access to OER, and urgent need for professional development and training for teachers) are directly related to open education at a distance. After comparing examples of existing practice, we make recommendations and offer insights into how open education strategies can lead to interventions that are effective and innovative—to improve formal education at a distance in schools and universities in the future.

Functions and relevance of spatial co-presence: Lessons learned from the COVID-19 pandemic for evidence-based workplace and human capital management

Introduction: This study aims to analyze the role of co-presence against the background of COVID-19 pandemic to derive implications for an interdisciplinary, evidence-based workplace and human capital management. A theoretical framework is outlined that considers a range of topics from task performance to social and organizational contextual factors. Methods: In a single organization qualitative case study, five focus group interviews including a total of 20 employees of an IT consultancy were conducted to identify the effects of the mandatory remote working regimes imposed by the COVID-19 Pandemic on task and contextual performance. Results: Findings show that individual performance was assessed to have increased while internal processes remained at similar levels compared to pre-pandemic levels. Organizational culture, social contact, and identity, however, were reported to have considerably deteriorated in the view of the participants. Discussion: The study shows that for a company that was very experienced with distributed working, the reduction of co-presence had important effects on performance and culture. Findings suggest that co-presence must be carefully managed in the future. This could become a new joint priority for workplace design, workplace management, and human capital management. Copyright © 2023 Windlinger and Gerber.

Collaborative corporate social responsibility praxis: case studies from India

Purpose>This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers, employees, community and other stakeholders.Design/methodology/approach>This paper uses a qualitative case study approach and draws a critical lens to document the complex interplay between dimensions of CSR, business sustainability and social issues, applying theoretical tools such as social capital theory and stakeholder theory to elucidate the nature of collaborative managerial responses to the organisation's challenges during the pandemic. This is a case study paper. This paper applies multi method approach to develop a case study analysis through participant observation and report analysis to investigate the CSR approaches undertaken in India by Infosys Genesis, a global leader in technology services and consulting, and Akshaya Patra Foundation, a non-governmental organisation (NGO), which operates the world's largest lunch school program. This was an appropriate methodology since the focus was on an area that was little understood, while the analysis required an in-depth understanding of a complex phenomenon through observation and a case study. In addition, case study research has been recommended for how, why and what type of research questions that focus on contemporary events (Saunders et al., 2003;Yin, 1994), such as CSR participation in the existing business environment. Furthermore, the issue under investigation is a real-life situation where the limitations between the phenomenon and the body of knowledge are unclear (Yin, 1994). This was the case because CSR has been probed by numerous disciplines through the application of various theoretical frameworks, each interpreting the context from their own perspective. Leximancer was used for the analysis (a text-mining software for visualising the structure of concepts and themes across case studies). This process differs from the traditional content analysis in that specific word strings are not needed;instead, Leximancer recognises what concepts are present in a set of texts, permitting concepts to be automatically coded in a grounded fashion (Cretchley et al., 2010, p. 2). The paper will be looked at from three levels comprising themes, concepts and concept profiling to create rich and reliable dimensions of a theoretical model (Myers, 2008). The themes are created in Leximancer software and are built on an algorithm that looks for hidden repeated patterns in interactions. The concepts add a layer and discover which concepts are shared by actors. The concept profiling allows to discover additional concepts and allows to do a discriminant analysis on prior concepts (Cretchley et al., 2010). Words that come up frequently are treated as concepts. Although the limited number of cases does not represent the entire sector, it enabled collection of rich data through quotes revealing some of the most crucial aspects of large organisations and non-profits in India.Findings>The findings demonstrate how these robust, innovative, collaborative CSR initiatives between a multinational firm and an NGO have been leveraged to combat manifold issues of education, employment and hunger during the pandemic.Research limitations/implications>Despite significant implications, this study has limitations. A response from only two companies is investigated to the COVID-19 pandemic. The scope of this study is only India, a developing nation, thereby, cross country research is recommended. A comparative study between developed and developing countries may be conducted. A quantitative approach may be used to get empirical findings of the COVID-19 pandemic and post-pandemic policies of companies from an international perspective. Hence, there is ample opportunity to research organisations' response to the pandemic and CSR as a strong arm to deal with critical disasters.Practical implications>The paper offers new insights into exploring research and praxis agenda for collaborative potentials towards the evolution of CSR and sustainability.Social implications>The findings develop new initiatives and combat manifold issues of education, employment and hunger during the pandemic to provide quick relief.Originality/value>The paper offers new insights into how companies are considering issues related to the crisis, including avoidance of layoffs and maintaining wage payments, and may be in a better position to access fresh capital, relief programs and emergency funds. Taking proactive health and safety measures may avert legal risks to the company. It is likely that the way in which companies are responding to the crises is a real-life test on resilience and adaptation.

Collaborative corporate social responsibility praxis: case studies from India

Purpose>This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers, employees, community and other stakeholders.Design/methodology/approach>This paper uses a qualitative case study approach and draws a critical lens to document the complex interplay between dimensions of CSR, business sustainability and social issues, applying theoretical tools such as social capital theory and stakeholder theory to elucidate the nature of collaborative managerial responses to the organisation's challenges during the pandemic. This is a case study paper. This paper applies multi method approach to develop a case study analysis through participant observation and report analysis to investigate the CSR approaches undertaken in India by Infosys Genesis, a global leader in technology services and consulting, and Akshaya Patra Foundation, a non-governmental organisation (NGO), which operates the world's largest lunch school program. This was an appropriate methodology since the focus was on an area that was little understood, while the analysis required an in-depth understanding of a complex phenomenon through observation and a case study. In addition, case study research has been recommended for how, why and what type of research questions that focus on contemporary events (Saunders et al., 2003;Yin, 1994), such as CSR participation in the existing business environment. Furthermore, the issue under investigation is a real-life situation where the limitations between the phenomenon and the body of knowledge are unclear (Yin, 1994). This was the case because CSR has been probed by numerous disciplines through the application of various theoretical frameworks, each interpreting the context from their own perspective. Leximancer was used for the analysis (a text-mining software for visualising the structure of concepts and themes across case studies). This process differs from the traditional content analysis in that specific word strings are not needed;instead, Leximancer recognises what concepts are present in a set of texts, permitting concepts to be automatically coded in a grounded fashion (Cretchley et al., 2010, p. 2). The paper will be looked at from three levels comprising themes, concepts and concept profiling to create rich and reliable dimensions of a theoretical model (Myers, 2008). The themes are created in Leximancer software and are built on an algorithm that looks for hidden repeated patterns in interactions. The concepts add a layer and discover which concepts are shared by actors. The concept profiling allows to discover additional concepts and allows to do a discriminant analysis on prior concepts (Cretchley et al., 2010). Words that come up frequently are treated as concepts. Although the limited number of cases does not represent the entire sector, it enabled collection of rich data through quotes revealing some of the most crucial aspects of large organisations and non-profits in India.Findings>The findings demonstrate how these robust, innovative, collaborative CSR initiatives between a multinational firm and an NGO have been leveraged to combat manifold issues of education, employment and hunger during the pandemic.Research limitations/implications>Despite significant implications, this study has limitations. A response from only two companies is investigated to the COVID-19 pandemic. The scope of this study is only India, a developing nation, thereby, cross country research is recommended. A comparative study between developed and developing countries may be conducted. A quantitative approach may be used to get empirical findings of the COVID-19 pandemic and post-pandemic policies of companies from an international perspective. Hence, there is ample opportunity to research organisations' response to the pandemic and CSR as a strong arm to deal with critical disasters.Practical implications>The paper offers new insights into explo ing research and praxis agenda for collaborative potentials towards the evolution of CSR and sustainability.Social implications>The findings develop new initiatives and combat manifold issues of education, employment and hunger during the pandemic to provide quick relief.Originality/value>The paper offers new insights into how companies are considering issues related to the crisis, including avoidance of layoffs and maintaining wage payments, and may be in a better position to access fresh capital, relief programs and emergency funds. Taking proactive health and safety measures may avert legal risks to the company. It is likely that the way in which companies are responding to the crises is a real-life test on resilience and adaptation.

Impact of COVID-19 on Formal Education: An International Review of Practices and Potentials of Open Education at a Distance

In terms of scale, shock, and disenfranchisement, the disruption to formal education arising from COVID-19 has been unprecedented. Anecdotally, responses from teachers and educators around the world range from heightened caution to being inspired by distance education as the "new normal. " Of all the challenges, face-to-face and formal teaching have been most heavily affected. Despite some education systems demonstrating resilience, a major challenge is sustaining quality and inclusiveness in formal education suddenly delivered at a distance. In probing these issues, this article profiles international perspectives on the role of open education in responding to the impact on formal school and higher education caused by the COVID-19 pandemic. We proceed by highlighting and analysing practices and case studies from 13 countries representing all global regions, identifying and discussing the challenges and opportunities that have presented themselves. Reports cover the period from the beginning of 2020 until 11 March 2021, the first anniversary of the COVID-19 outbreak as declared by the World Health Organization. In our comparative study, we identify seven key aspects of which three (missing infrastructure and sharing OER, open education and access to OER, and urgent need for professional development and training for teachers) are directly related to open education at a distance. After comparing examples of existing practice, we make recommendations and offer insights into how open education strategies can lead to interventions that are effective and innovative-to improve formal education at a distance in schools and universities in the future.

COVID-19 - an opportunity to improve access to primary care through organizational innovations? A qualitative multiple case study in Quebec and Nova Scotia (Canada).

BACKGROUND: COVID-19 catalyzed a rapid and substantial reorganization of primary care, accelerating the spread of existing strategies and fostering a proliferation of innovations. Access to primary care is an essential component of a healthcare system, particularly during a pandemic. We describe organizational innovations aiming to improve access to primary care and related contextual changes during the first 18 months of the COVID-19 pandemic in two Canadian provinces, Quebec and Nova Scotia. METHODS: We conducted a multiple case study based on 63 semi-structured interviews (n = 33 in Quebec, n = 30 in Nova Scotia) conducted between October 2020 and May 2021 and 71 documents from both jurisdictions. We recruited a diverse range of provincial and regional stakeholders (e.g., policy-makers, decision-makers, family physicians, nurses) involved in reorganizing primary care during the COVID-19 pandemic using purposeful sampling (e.g., based on role, region). Interviews were transcribed verbatim and thematic analysis was conducted in NVivo12. Emerging results were discussed by team members to identify salient themes and organized into logic models. RESULTS: We identified and analyzed six organizational innovations. Four of these - centralized public online booking systems, centralized access centers for unattached patients, interim primary care clinics for unattached patients, and a community connector to health and social services for older adults - pre-dated COVID-19 but were accelerated by the pandemic context. The remaining two innovations were created to specifically address pandemic-related needs: COVID-19 hotlines and COVID-dedicated primary healthcare clinics. Innovation spread and proliferation was influenced by several factors, such as a strengthened sense of community amongst providers, decreased patient demand at the beginning of the first wave, renewed policy and provider interest in population-wide access (versus attachment of patients only), suspended performance targets (e.g., continuity ≥80%) in Quebec, modality of care delivery, modified fee codes, and greater regional flexibility to implement tailored innovations. CONCLUSION: COVID-19 accelerated the uptake and creation of organizational innovations to potentially improve access to primary healthcare, removing, at least temporarily, certain longstanding barriers. Many stakeholders believed this reorganization would have positive impacts on access to primary care after the pandemic. Further studies should analyze the effectiveness and sustainability of innovations adapted, developed, and implemented during the COVID-19 pandemic.

The nature of teachers’ professional learning through a personal learning network: Individual, social and digitally connected

Ongoing professional development (PD) enables school teachers to manage rapidly changing social and educational conditions, especially the isolating impacts of the ongoing COVID-19 pandemic. However, research shows that commonly provided one-size-fits-all models of PD are often ineffective and leave teachers feeling frustrated. Formally structured approaches often overlook self-directed digitally mediated learning, and the innovative practices that some teachers already engage in. Until now the nature and benefits of professional learning though a personal learning network (PLN) – a system of digital connections between people and resources that an individual constructs using social technologies – has received limited attention. This paper reveals partial findings of a qualitative case study that explored the recent PLN experience of 13 teachers around the world. The five selected vignettes present different ways that teachers connect with peers to share their professional learning needs and interests. These vignettes illustrate the case study's key findings that the nature of teachers’ professional learning through PLNs is individual, social and digitally connected through social technologies. These findings are of significance to researchers, education policy makers, school administrators and practitioners to inform the development of flexible, innovative and remotely accessible approaches to professional learning.

Collaborative corporate social responsibility praxis: case studies from India

Purpose This study aims to explore how corporate social responsibility (CSR) has assumed a new meaning today, with the COVID-19 pandemic. This, in turn, has changed the way companies now view the impact of their activities on the environment, customers, employees, community and other stakeholders. Design/methodology/approach This paper uses a qualitative case study approach and draws a critical lens to document the complex interplay between dimensions of CSR, business sustainability and social issues, applying theoretical tools such as social capital theory and stakeholder theory to elucidate the nature of collaborative managerial responses to the organisation's challenges during the pandemic. This is a case study paper. This paper applies multi method approach to develop a case study analysis through participant observation and report analysis to investigate the CSR approaches undertaken in India by Infosys Genesis, a global leader in technology services and consulting, and Akshaya Patra Foundation, a non-governmental organisation (NGO), which operates the world's largest lunch school program. This was an appropriate methodology since the focus was on an area that was little understood, while the analysis required an in-depth understanding of a complex phenomenon through observation and a case study. In addition, case study research has been recommended for how, why and what type of research questions that focus on contemporary events (Saunders et al., 2003;Yin, 1994), such as CSR participation in the existing business environment. Furthermore, the issue under investigation is a real-life situation where the limitations between the phenomenon and the body of knowledge are unclear (Yin, 1994). This was the case because CSR has been probed by numerous disciplines through the application of various theoretical frameworks, each interpreting the context from their own perspective. Leximancer was used for the analysis (a text-mining software for visualising the structure of concepts and themes across case studies). This process differs from the traditional content analysis in that specific word strings are not needed;instead, Leximancer recognises what concepts are present in a set of texts, permitting concepts to be automatically coded in a grounded fashion (Cretchley et al., 2010, p. 2). The paper will be looked at from three levels comprising themes, concepts and concept profiling to create rich and reliable dimensions of a theoretical model (Myers, 2008). The themes are created in Leximancer software and are built on an algorithm that looks for hidden repeated patterns in interactions. The concepts add a layer and discover which concepts are shared by actors. The concept profiling allows to discover additional concepts and allows to do a discriminant analysis on prior concepts (Cretchley et al., 2010). Words that come up frequently are treated as concepts. Although the limited number of cases does not represent the entire sector, it enabled collection of rich data through quotes revealing some of the most crucial aspects of large organisations and non-profits in India. Findings The findings demonstrate how these robust, innovative, collaborative CSR initiatives between a multinational firm and an NGO have been leveraged to combat manifold issues of education, employment and hunger during the pandemic. Research limitations/implications Despite significant implications, this study has limitations. A response from only two companies is investigated to the COVID-19 pandemic. The scope of this study is only India, a developing nation, thereby, cross country research is recommended. A comparative study between developed and developing countries may be conducted. A quantitative approach may be used to get empirical findings of the COVID-19 pandemic and post-pandemic policies of companies from an international perspective. Hence, there is ample opportunity to research organisations' response to the pandemic and CSR as a strong arm to deal with critical disasters. Practical implications The paper offers new insights into exploring research and praxis agenda for collaborative potentials towards the evolution of CSR and sustainability. Social implications The findings develop new initiatives and combat manifold issues of education, employment and hunger during the pandemic to provide quick relief. Originality/value The paper offers new insights into how companies are considering issues related to the crisis, including avoidance of layoffs and maintaining wage payments, and may be in a better position to access fresh capital, relief programs and emergency funds. Taking proactive health and safety measures may avert legal risks to the company. It is likely that the way in which companies are responding to the crises is a real-life test on resilience and adaptation.

I Buy Medicines From the Streets Because I Am Poor: A Qualitative Account on why the Informal Market for Medicines Thrive in Ivory Coast.

The informal market for medicines has been growing. In Ivory Coast, this informal market is an unofficial core part of the health system. Given the risks associated with the informal market for medicines, it is important to understand why this market continues to grow. It becomes even more important in the context of COVID-19, as a huge chunk of falsified medical products end up at the informal market. A qualitative case study design was chosen for this study, with in-depth interviews (IDIs) and focus group discussions (FGDs) being the methods for data collection. 20 IDIs and 3 FGDs were conducted. Participants in this study are sellers, buyers, and pharmaceutical experts. We found out that the informal market for medicines thrives because it is highly accessible, convenient, affordable, and that it is used for various social, cultural, and religious reasons. The study concludes that although this informal market presents a clear danger to public health, it is thriving. For authorities to address this public health challenge, there is need for a holistic and multi-pronged approach, which includes addressing health systems factors and strengthening regulatory framework.

When the Old Will No Longer Do: School and Community Practices for Student Homelessness Amid COVID-19

In this qualitative case study, we employ 29 semistructured interviews and an array of supplemental data to explore why and how COVID-19 shaped school and community practices around student and family homelessness in Houston, Texas. Drawing on Small’s notion of organizational embeddedness, we find that COVID-19 fundamentally altered school and community practices, as educators and providers faced resource constraints, new concerns about safety, and evolving student and family needs. Providers struggled to meet the depth of need stemming from COVID-19;however, they also embraced innovation in adapting their practices to the pandemic era. We find that this adaptation occurred along a continuum, ranging from pausing or stopping existing practices to developing new practices from scratch. We conclude with implications for theory, research, policy, and practice. © The Author(s) 2021.

How Qualitative Case Study Methodology Informs Occupational Therapy Practice: A Scoping Review.

Qualitative case study methodology (QCSM) is a useful research approach that has grown in popularity within the social sciences; however, it has received less attention in the occupational therapy literature. The current scoping review aims to explore how studies utilizing a QCSM help inform occupational therapy knowledge and practice. Electronic searches were conducted in April 2017, and the resultant 388 publications were screened by three reviewers in Covidence. In all, 27 publications met the inclusion criteria and were included in the scoping review. Case studies in the occupational therapy literature have explored phenomena relating to the delivery of intervention, theoretical concepts, clinical reasoning, and education and research methods and were situated in a range of different practice areas and contexts. QCSM is a valuable approach in occupational therapy research that contributes to the body of knowledge and theory that informs occupational therapy practice.